HELP & DELIVERY
Simple questions.
Clear answers.
Useful information before you choose a plant, receive it and help it grow.
Simple questions.
Can I visit the greenhouse?
Yes. Check the shared opening hours and any special closures on the Contact page, then visit us in Camorino. No visit-booking form is required.
Where do you ship?
The shop ships within Switzerland. Standard delivery is CHF 15 for products below CHF 40, CHF 10 from CHF 40 to CHF 159.99, and free from CHF 160. Thresholds use the value of products after discounts, excluding shipping and the Thermal Pack supplement.
The Thermal Pack is optional and adds CHF 10 at every order value, including orders qualifying for free standard shipping.
Will my plant arrive in flower?
A photograph may show the variety in bloom. Read the actual plant description and availability on its product page, and ask Andrea if you need clarification.
How can I choose the right orchid?
Start with the growing information on the product page. Ribes helps you explore the catalogue; Andrea can provide personal advice.
How do I hear about courses and events?
Subscribe to the newsletter for dates, subjects and information about upcoming courses and events. The WhatsApp channel is a separate way to stay connected.
Where can I find payment and returns information?
The available payment options are shown at checkout. Consult the existing terms and conditions, or contact Andrea about your order.