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Customers questions

Can’t find the answer? Please, visit the FAQ’s area.

Shipping costs are the responsibility of the purchaser. The service used is DPD with signature and package guarantee. The cost of shipping is CHF 14.70.

Shipment is possible only to Switzerland. Shipments are made Monday through Wednesday to be sure the package does not sit idle over the weekend; therefore, all orders placed after noon on Wednesday will be processed the following Monday. Orders received on Wednesday are shipped on one of the first three days of the following week. Express delivery is understood to be from the parter’s pickup of the package by DPD and not necessarily the day after placing the order if this is from Wednesday.

Online sales are not subject to a minimum order.

Product prices are in Swiss francs (CHF) and include VAT. Prices may change during the year.

You can pay by credit card or debit card using Mastercard or Visa. You can also pay with PayPal, PostFinance, TWINT and Invoice.

If the goods have been damaged during shipment, please notify us by e-mail or phone within 24 hours of receiving the goods. Do not return parts of the shipment without any agreement.
The package is guaranteed up to CHF 700.- by DPD so it is possible by Orchidable to open a damage notice, to do this you must send the photo of the box and plants with evidence of the damage.
Items purchased in the SALE category, even if they have any defects, will not be refunded.

No refund in case of late shipment caused by the DPD.

Orchidable correctly processes refunds using the same payment method used to purchase. If this refund is not possible, you will be asked for the account for a bank payment.